Your privacy is very important to us. To protect your privacy we provide this notice explaining our online information practices and the choices you can make with regard to the way your information is collected and used.
The terms SeniorMates, the Website, us and we refer to the owner of the website whose registered office is Infolab Net Solutions SRL, registered as Personal data Operator under no. 38620. The term "you" refers to the user or viewer of our website.
SeniorMates may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are aware of all the changes.
Infolab Net Solutions SRL and SeniorMates are committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website, we guarantee that it will be used in accordance with this Privacy statement.
Our site is not targeted towards nor intended for use by anyone under the age of 18. By using the site, you warrant that you are at least 18 years old. We reserve the right to terminate your membership if any information may lead us to discover the fact that you are less than 18. Persons under 18 may not submit any personally identifiable information on the Website, and if it is discovered that such information has been inadvertently gathered, we reserve the right to delete it.
SeniorMates uses the information voluntarily submitted by users in order to enhance their experience on its network of sites, to provide interactive or personalized elements or to deliver preference-based content to the users.
Types of personal data collected
When you use or register on the Website, we only collect personal data that you provide of your own accord. It is possible to browse certain areas of our website without registering, but you will need to register for the purpose of using certain features and services that we offer. By registering on the Website you will provide and share some of your personal data with the public and with other users. Something that is public can be seen by anyone, for example, your username, gender, location or profile picture. This personal data is made available to the public to help connect you with other website users. Use caution about the personal data you share with others.
The information you choose to give us when using our services includes:
When you create an account, you provide us with at least your login credentials, as well as some basic details necessary for the service to work, such as your gender and date of birth.
When you complete your profile, you can share with us additional information, such as your location, details on your personality, lifestyle, interests and other details about you, as well as content such as photos and videos. To add certain content, like pictures or videos, you may allow us to access your camera or photo album. Some of the information you choose to provide us may be considered “special” or “sensitive” in certain jurisdictions, for example your racial or ethnic origins, sexual orientation and religious beliefs. By choosing to provide this information, you consent to our processing of that information.
When you subscribe to a paid service or make a purchase directly from us, you provide our payment service provider with information, such as your debit or credit card number or other financial information.
When you participate in surveys or focus groups, you give us your insights into our products and services, responses to our questions and testimonials.
When you choose to participate in our promotions, events or contests, we collect the information that you use to register or enter.
If you contact our customer care team, we collect the information you give us during the interaction. Sometimes, we monitor or record these interactions for training purposes and to ensure a high quality of service.
If you ask us to communicate with or otherwise process information of other people (for example, if you ask us to send an email on your behalf to one of your friends), we collect the information about others that you give us in order to complete your request.
Of course, we also process your chats with other users as well as the content you publish, as part of the operation of the services.
Cookies and Gathering the Users' Technical Data
When you use our services, we collect information about which features you’ve used, how you’ve used them and the devices you use to access our services. See below for more details:
We collect information about your activity on our services, for instance how you use them (e.g., date and time you logged in, features you’ve been using, searches, clicks and pages which have been shown to you, referring webpage address) and how you interact with other users (e.g., users you connect and interact with, time and date of your exchanges, number of messages you send and receive).
We collect information from and about the device(s) you use to access our services, including:
Hardware and software information such as IP address, device ID and type, device-specific settings and characteristics, browser type, version and language, operating system, time zones, identifiers associated with cookies or other technologies that may uniquely identify your device or browser (e.g., IMEI/UDID and MAC address);
Information on your wireless and mobile network connection, like your service provider and signal strength;
To personalize and enhance your browsing and shopping experience, we may place a text file called a "cookie" in the browser files of your computer. Although the cookie itself does not contain Personal Information, it will allow us to relate your use of this site to the information that you have specifically and knowingly provided.
By disabling the cookies in your browser, please be aware that you may not be able to use the Website properly and that you may not be able to access some important sections and pages of the Website, such as product pages, searches, comparison pages. If you have set your browser to warn you before accepting cookies, you will receive a warning message with each cookie.
At the present time it is not technically possible for us to allow you to carry your cookie settings with you between your browsers and devices so you will need to change these settings from each browser you use.
Please also be aware that we make every effort to respect your choices, however, there is the possibility that not all cookies will be captured. If this is a concern then we would recommend that you change your cookie settings via your browser; your browser help function will tell you how.
How we use information
The main reason we use your information is to deliver and improve our services. Additionally, we use your info to help keep you safe and to provide you with advertising that may be of interest to you. Read on for a more detailed explanation of the various reasons we use your information, together with practical examples.
To administer your account and provide our services to you
Create and manage your account
Provide you with customer support and respond to your requests
Complete your transactions
Communicate with you about our services, including order management and billing
To help you connect with other users
Analyze your profile and that of other users to recommend meaningful connections
Show users’ profiles to one another
To ensure a consistent experience across your devices
Link the various devices you use so that you can enjoy a consistent experience of our services on all of them. We do this by linking devices and browser data, such as when you log into your account on different devices or by using partial or full IP address, browser version and similar data about your devices to help identify and link them.
To serve you relevant offers and ads
Administer sweepstakes, contests, discounts or other offers
Develop, display and track content and advertising tailored to your interests on our services and other sites
Communicate with you by email, phone, social media or mobile device about products or services that we think may interest you
To improve our services and develop new ones
Administer focus groups and surveys
Conduct research and analysis of users’ behavior to improve our services and content (for instance, we may decide to change the look and feel or even substantially modify a given feature based on users’ behavior)
Develop new features and services (for example, we may decide to build a new interests-based feature further to requests received from users).
To prevent, detect and fight fraud or other illegal or unauthorized activities
Address ongoing or alleged misbehavior on and off-platform
Perform data analysis to better understand and design countermeasures against these activities
Retain data related to fraudulent activities to prevent against recurrences
To ensure legal compliance
Comply with legal requirements
Assist law enforcement
Enforce or exercise our rights, for example our Terms
To process your information as described above, we rely on the following legal bases:
Provide our service to you: Most of the time, the reason we process your information is to perform the contract that you have with us. For instance, as you go about using our service to build meaningful connections, we use your information to maintain your account and your profile, to make it viewable to other users and recommend other users to you.
Legitimate interests: We may use your information where we have legitimate interests to do so. For instance, we analyze users’ behavior on our services to continuously improve our offerings, we suggest offers we think might interest you, and we process information for administrative, fraud detection and other legal purposes.
User’s rights regarding personal data
According to the applicable legislation on personal data protection, each User benefits of the right to information, access, data intervention, the right to restrict the processing, the right to object, the right not to be the subject of a decision based exclusively on automated means, the right to address the court and claim damages for violating his or her rights.
Right to Interfere with Data - Any user may request, free of charge, the rectification, update, blocking or deletion of all or part of the data which can not be done according to the law. NOTE: Data removal requests will be made to the extent that they will not cause disproportionate costs to the us and only if there are no legal regulations that oblige us to keep your data. Users understand and accept that data deletion will be followed by the deletion of their account from the system and the impossibility to access the service. The right to rectify data that is incorrect, inaccurate or incomplete can be exercised directly by accessing the User account. If you encounter any difficulties in exercising your right to interfere with your data, please contact us.
If the data processing is based on consent (example: in the case of the geolocation), you can withdraw your consent at any time, without affecting the processing carried out before this withdrawal. If some data is collected through mobile or phone applications (example: geolocation, push notifications), you can change the settings of your mobile device at any time to oppose / consent to collecting this data or displaying push type notifications.
The right to restrict processing - Users have the right to request restriction of the processing of their personal data. This right applies in the specific circumstances provided in the General Data Protection Regulations.
Right of opposition - Users have the right to oppose at any time, through a written, dated and signed application, if there are legitimate reasons, that the data concerning them are processed or disclosed to third parties.
The right not to be the subject of a decision based exclusively on automated means.
The Right to Appeal - Without prejudice to the possibility of complaining to the surveillance authority, users have the right to go to court for the defense of any rights guaranteed by law that have been violated. Users who have suffered damage resulting from the processing of personal data, which has been carried out illegally, may be referred to the competent court for its repair. You can contact us at any time using the contact details below before submitting a complaint to the relevant data protection authority.
To exercise these rights, each user may make a written request to that effect and then send it, by post, to the website administrator: Infolab Net Solutions SRL, with headquarters at Marasesti, 19, ap. 6, Ploiesti, Prahova or at the firstname.lastname@example.org email address.
Users can cancel their account at any time in the Account Settings section.
How long personal data is stored and processed
We may retain the personal information that the users provide us through the Website in a database such as the customer database. Your personal data will be retained by us only for as long as they are used to provide you with access to all of the Website facilities, in order to be able to answer questions, in order to resolve certain situations or to bring upgrades and new services, obeying the laws and the legislation.
Given that through the Website you are offered services of social relationships and a "dating" platform and taking into consideration that the purpose of the service is precisely to give users a way to know, to initiate and to maintain relationships, it is necessary to store and process the personal data provided by each user for the entire duration of the Service.
During this period, account information will be retained although the account will of course not be visible on the services anymore.
In practice, we delete or anonymize your information upon deletion of your account (following the safety retention window) unless:
there is an outstanding issue, claim or dispute requiring us to keep the relevant information until it is resolved; or
the information must be kept for our legitimate business interests, such as fraud prevention and enhancing User`s safety and security. For example, information may need to be kept to prevent a user who was banned for unsafe behavior or security incidents from opening a new account.
Keep in mind that even though our systems are designed to carry out data deletion processes according to the above guidelines, we cannot promise that all data will be deleted within a specific time frame due to technical constraints.
We can keep statistics generated by using the information collected from the Website for a long time, but such reports do not identify the User and will not be used in any other way that could affect the protection of personal data or the User`s privacy.
Personal Data Access
We do not sell, trade, or otherwise transfer your personally identifiable information to third parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or providing you with services, as long as those parties are committed to keeping this information confidential by all means. We may also release your information when such a release is necessary in order to comply with the law, enforce our site policies or protect the rights, property or safety of Infolab Net Solutions SRL or of other parties. However, non-personally identifiable visitor information may be provided to other parties for marketing and advertising purposes or for other uses.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we use advanced physical, electronic and managerial procedures to safeguard and secure the information that we collect online.
Our Anti-Spam Policy
SeniorMates is against unsolicited commercial emails or any kind of spam. Therefore, if you notice or have reason to believe that you have received an unsolicited email from us, please let us know by sending us an email to email@example.com, so that we can investigate the cause.